Welcome to AWElife ("the Company"). By accessing our website or utilising our services, you agree to comply with our terms of use.
The information provided on our website is for informational purposes only and should not be considered as a substitute for professional advice or treatment.
You must be at least 18 years old or have parental consent to use our services.
The content on our website, including text, graphics, and images, is protected by copyright and other intellectual property laws. You may not reproduce, modify, or distribute any content without prior written permission from the Company.
We strive to maintain the security and confidentiality of your personal information. However, we cannot guarantee the absolute security of data transmission over the internet. By using our services, you acknowledge and accept the inherent risks of online communication.
By using our platform, you agree to pay the service fees upfront to AWElife. For more information on payment methods/charges/fee the user shall refer to Refund & Cancellation policy.
AWElife is not liable for any damages or losses that may occur as a result of using our services. We are not liable for any errors, omissions, or inaccuracies on our website. AWElife’ liability is limited to the payments received from you for the services provided and shall be governed by our Refund policy. The company is not obligated to update information in the service except as required by law. No update on the website can be taken to indicate information has been modified. We do not provide guarantee/warranty that our services will be uninterrupted, timely or error free.
By utilising our services, you agree to indemnify and hold harmless AWElife and its affiliates, employees, and agents from any and all claims, damages, expenses, or liabilities arising out of or in connection with the use of our services.
The services offered by AWElife are in compliance with our Privacy Policy. The Company reserves the right to refuse or terminate services to anyone who violates these Terms of Use or engages in any harmful or inappropriate behaviour without citing the reason.
The Company reserves the right to modify or update these Terms of Use at any time without prior notice. It is your responsibility to review the terms periodically for any changes.
At AWElife, we prioritise your privacy. This Privacy Policy outlines how we collect, use, protect and share your personal information. Kindly review the privacy policy in detail.
“AWElife”, “We”, “Our”, “Us”, “Company” or other similar terminology are all in reference to AWElife India Private Limited as a mental health service provider for the remainder of this document.
“You”, “your”, “client” or other similar terminology are in reference to the user of our services for the remainder of this document.
Every person who accesses client information on behalf of AWElife shall be governed by this privacy policy.
We collect personal information such as your name, contact details, and relevant personal and health history when you book an appointment with us or use our services. We may also collect information about your computer or mobile device when you use our website. We collect this information from you to better facilitate you with our requirements and keep you updated about our other services and functionalities.
We use the information we collect to provide our services to you, to communicate with you, and to improve our services. We use this information to track client preferences for internal analysis. We may also use your information for research purposes, but this will always be done in an anonymous and aggregated manner.
We take all reasonable administrative, physical and technical measures to protect your personal information from unauthorised access, use, or disclosure. We store your information securely and limit access to only those who need it from our team, to provide our services to you.
We will only disclose your personal information if required to do so by law or if we believe there is a risk of harm to yourself or others. We will never sell or rent your personal information to third parties.
We use cookies on our website to improve your user experience. You can choose to disable cookies in your browser settings if you prefer.
We reserve the right to modify this privacy policy at any time. We will notify you of any changes by posting the updated policy on our website. Unless stated otherwise, the current privacy policy applies to all information shared by you. Using our services after a notice of change in privacy policy has been updated on our website shall constitute your consent to the updated terms.
Please note that we follow a non-refundable and non-transferable policy. This means that once you have registered and paid for any of our services, refunds will not be provided, and registrations cannot be transferred to another individual or event. No-shows are also not eligible for a refund.
In the rare event that we need to cancel or reschedule an event or an appointment, we will make every effort to provide you with an alternative appointment time. If no suitable alternative is available, you will receive a full refund within 7-10 business days to your bank account.
Refunds will be processed within 10 business days of cancellation. Please note that it may take additional time for the refund to appear in your account, depending on your bank. Please note that refunds may be subject to processing fees or deductions as determined.
We hope this document clarifies any questions or concerns you may have. If you require further assistance, please don't hesitate to reach out to our team.